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CANCELLATION POLICY
At Sweet Resonance, I value your time and commitment to my sound healing sessions. As a cash-only business, I have implemented the following cancellation policy:
Booking Confirmation
After an inquiry is made, Rachel Wong of Sweet Resonance will be in touch, setting a time up for your session.
All bookings require confirmation. Once a time is agreed upon, you will receive a booking confirmation over email.
A non-refundable deposit of 50% will be required to secure your session, payable within 48 hours of receiving the confirmation email. If this deposit is not made, your session will not be considered booked or reserved. The remaining 50% will be paid at the time of the session.
Client Cancellations
Cancellations Made 48 Hours in Advance
If you cancel at least 48 hours before your scheduled session, any deposit will may be applied to a future session or refunded in cash.Late Cancellations (Less Than 48 Hours in Advance)
Cancellations made less than 48 hours in advance of the session will result in forfeiture of your deposit.No-Shows
If you do not attend your session without prior notice, you will be required to pay full session fee before booking future appointments.
Provider Cancellations
If Sweet Resonance (Rachel Wong) needs to cancel or reschedule your session, you will be offered:
A full refund of any deposit paid.
Priority rescheduling at a convenient time for you.
No Credit Card Hold Policy
As a cash-only business, I do not store credit card information or accept payment via card. Therefore, I rely on our mutual agreement to honor scheduled appointments.
How to Cancel or Reschedule
To cancel or reschedule, contact me via:
Email: rachel@sweetresonance.com
Cancellations are effective once confirmed by Sweet Resonance (Rachel Wong).